Enterprise buyers: Large organizations should ideally go for feature-rich tools that are flexible in terms of functionality and offer integrations with third-party tools. In this regard, plugins and software bundles become important as this allows users to expand the tool's functionality. For instance, a common tool that comes bundled with remote support solutions is network monitoring software , which is an important solution for organizations with large internal networks LAN and server systems that need close monitoring.
In addition, it's essential that the remote solution integrates with third-party tools such as CRM software , project management solutions , ticketing systems and other solutions that your organization is currently using. This ensures that there are no hassles, while importing or exporting data between these different systems. Growing and small business buyers: The choice for SMBs is not so straightforward when it comes to purchasing the ideal remote software solution.
Here are some things to keep in mind, while buying one:. Best-of-breed buyers: Remote support software can also be used for other purposes than technical support.
For instance, you can use it as a tool to remotely access and use an application installed in a different device. Likewise, you can create online video presentations, conduct online meetings and much more.
There are many remote support applications which focus on such niche use cases. Remember to compare the functionalities of different solutions before you make your decision. Software Advice uses reviews from real software users to highlight the top-rated Remote Support Software products in North America.
Get Advice. Other Software. GoToAssist GoToAssist is a cloud-based remote support, service desk, and mobile device support solution.
Visit Website Learn More. ConnectWise Control FrontRunners ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. Freshdesk Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, Web-based solution.
Atera Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. Pulseway FrontRunners Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources.
Take Control N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. Remote Support and Meetings Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations.
TurboMeeting TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. ISL Light FrontRunners ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. RemoteToPC RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients.
RemoteCall RemoteCall is a remote support solution that helps businesses streamline processes related to screen capturing, remote reboot, file sharing, and more from within a unified platform. Acquire Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. SecureLink SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data.
Qubicles Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. View all products. Popular Comparisons. Buyers guide Last Updated: November 2, Example of Remote Support for Mac in Bomgar The core functionality of remote support tools is gaining control and access of the remote device.
Support technicians typically perform the following functions using these tools: Schedule attended and unattended sessions to remotely control and fix devices. Execute commands on the remote device during unattended sessions, such as software installations, patch management, file updates, remote printing, rebooting and server reconnection.
Control the remote device during attended sessions in order to lock the end-user's mouse, turn the remote screen black and more. Share screens and annotations with end-users to explain issues, offer guidance on software usage and more. Remotely access multiple devices and screens during a session. Common Features of Remote Support Software Besides remote control and access, these solutions offer a range of features that come in handy when conducting remote support sessions.
Here's a list of the most common functionalities: Remote diagnostics Agents can pull up information about the remote device, including the device name, internal IP address, BIOS serial number, currently installed software, processes currently running and event logs.
Toolbox Serves as a repository of frequently executed tasks, allowing support agents to install a common file or patch to many systems at once.
Chat Allows agents to communicate with end-users during attended sessions using real-time or canned responses. Also useful for collaborating with other support reps or escalating a session to an expert. File sharing Perform two kinds of file transfers: First, directly transfer a file from the local to the remote device, including direct installation of software patches. Second, share files over chat with the end-user, who can then add the file to a desired location.
User management Centralized repository of customer details, support agent accounts and log management. Helps in organizing remote sessions more efficiently and allows administrators to assign role-based permissions to different support agents. Cross platform Allows technicians to conduct remote sessions regardless of the differences in operating software of the local and remotes devices. Each edition includes the full feature set with unlimited meetings with prices varying by number of participants allowed per session.
Mikogo full feature list. With Express and Professional Editions, Instant Housecall offers a good range of solutions for companies of varying sizes. Each edition comes with a full feature set, supports Mac and PC, and enables agents to work from anywhere.
The Express edition supports three simultaneous sessions and co-branding, while Professional supports 10 simultaneous chat sessions and full company branding. Additionally, the Professional edition supports unattended installations as well as pager and SMS notifications.
Instant Housecall full feature list. Tags: tools , remote desktop , remote support , customer service. Watch a Video Demo. Latest Blogs. Customer Support. Visual Reporting. Artificial Intelligence. Bomgar www.
Features overview Desktop or application sharing Share keyboard and mouse control One-click recording Includes audio conferencing One-click meetings Schedule in advance or meet now Start meetings from MS Office, e-mail, and instant messaging tools Automated reminder and follow-up e-mails Polls and surveys Detailed reports GoToMeeting full feature list WebEx Meetings www.
Features overview Unattended access Multi-platform remote control Smart phone support Rescue desktop app Web-based technician console Remote diagnostics Instant chat Drag and drop file transfer Reboot and reconnect Mobile device configuration Support session history Technician screen sharing Multi-session handling Multi-monitor navigation Log-in as administrator Communication tools Integrated content portal Internal or external technician collaboration Multiple connection methods Session transfer Alerts LogMeIn Rescue full feature list Mikogo www.
Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy. Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service. Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation.
Invitees can also join a session through an email invite. Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available.
Assist supports both Windows and Mac. File transfer during a live session will help you send updates, patches, or any type of file to the remote computer.
Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session. Remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control. Navigate between any number of monitors connected to the remote computer via the remote access software.
Assist automatically detects active monitors in use. You don't have to be tied to your work station anymore. Simply tap your mobile app and start using our remote assistance software to connect to a remote desktop and manage unattended remote computers anytime. Learn more. Remote access is the process of getting access to a remote computer and controlling it to resolve any issues or install updates when required. Technicians can either start a remote access session instantly or schedule it.
You can either connect to a remote device with a person on the other side or even connect to unattended devices. Remote access software allows customer support technicians, technical support professionals, IT admins and others to access remote devices right from where they are.
With the best remote access software, technicians will be able to initiate on-demand remote support sessions to remotely access, troubleshoot and configure devices for unattended access and access them any time you wish. A remote access tool like Zoho Assist is required to help you with remotely accessing and controlling any remote system when required.
Without the need of any physical presence of the technician, any issue can be solved or driver updates can be installed successfully. With different remote support software vendors in the market offering different things choosing the best remote support software is tricky and overwhelming.
The best remote IT support software is one that allows both on-demand remote support and unattended access.
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